Terms of Service

Last updated: October 15, 2026

These terms cover buying from studiokelsey.com. Every piece is made to order by hand, so please read the sections on production times and returns before you order.

1. Who we are

studiokelsey.com is run by Studio Kelsey LLC, a knitwear studio in Nashville, Tennessee. "We", "us" and "our" mean Studio Kelsey LLC; "you" means anyone who visits the site or places an order.

By placing an order you agree to these terms, our Shipping & Returns policy and our Privacy Policy.

2. Orders, pricing and payment

  • Prices are in US dollars. Shipping is added at checkout.

  • Card payments are processed securely by Stripe. Your order is confirmed once payment goes through and you receive a confirmation email.

  • We may cancel and fully refund an order if a price or product was listed in error, or if we can't get the yarn needed to make it.

  • Please check your size, fit and color before ordering. Size guides and measurements are on each product page, and we're happy to help by email.

3. Made to order: production and shipping

Nothing sits in a warehouse. Each piece is knit for you after you order, so it takes time to make before it ships.

  • Current production times are on our Shipping & Returns page. They are estimates, not guarantees, and can run longer in busy seasons.

  • If you need a piece by a certain date, email us before ordering and we'll tell you honestly whether we can make it.

  • We ship from the United States with tracking. You'll get tracking details once your order ships.

  • For orders outside the US, customs duties, taxes and import fees are not included and are paid by you. Parcels refused at customs are not refundable.

  • Please double-check your shipping address. We can't be responsible for parcels sent to an address entered incorrectly.

4. Returns, damaged pieces and lost parcels

Because every piece is made to order, we don't accept returns or exchanges for change of mind or the wrong size.

  • Damaged or faulty pieces: every piece is inspected before it ships. If yours arrives damaged or faulty, email us within 7 days of delivery with photos of the piece, the fault and the packaging. It must be unworn and unwashed, and we may ask you to return it for inspection (we cover return shipping if we confirm a fault). Confirmed faults are repaired or remade. Wear, pilling, snags, damage from washing or care, and natural handmade variation are not faults.

  • Lost parcels: if tracking shows no progress for an unusual length of time, contact us and we'll work with the carrier to find it.

  • Cancellations: you can cancel within 24 hours of ordering for a refund, minus payment processing fees, which are non-refundable. After that, work on your piece may have started and we may not be able to cancel.

5. Pre-orders, collaborations and custom pieces

  • Pre-orders: the product page states when the pre-order closes and the expected shipping window. Pre-orders are made in a batch after they close, so they ship later than regular orders.

  • Collaborations: some pieces are finished or shipped by a partner artist, which the product page will say. The same terms apply.

  • Custom pieces: anything made to your own specification (size, colors or design) is final sale, except for faults covered in section 4.

6. Handmade pieces

Each piece is knit and finished by hand, so small differences from the photos are part of what makes it yours, not a fault.

  • Measurements can vary slightly from the size guide.

  • Yarn dye lots vary, and colors look different on different screens.

  • Picture-knit motifs may sit slightly differently on each size.

  • Follow the care instructions on the product page and our Product Care page. We can't be responsible for damage from washing or wear that doesn't follow them.

7. Our designs and photos

All designs, patterns, photos and text on this site belong to Studio Kelsey LLC or the artists and photographers we work with. Please don't copy, reproduce or sell them without written permission. You're welcome to share photos of your own Studio Kelsey piece; tagging us is always appreciated.

8. Liability, law and contact

  • Liability: to the extent the law allows, our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under consumer law that can't be excluded.

  • Governing law: these terms are governed by the laws of the State of Tennessee, USA.

  • Changes: we may update these terms from time to time. The version on this page when you order is the one that applies to that order.

  • Contact: questions about these terms or an order? Email hello@studiokelsey.com.

Studio Kelsey LLC
Nashville, Tennessee, USA